Depending on your browser settings, you may need to enable Flash before you can use Wdesk. You can visit the About Adobe Flash Player page to check that Flash is enabled for your browser and to verify the version of Flash you have installed. Clearing browser cookies may also require you to re-enable Flash. Based on the screens you encounter, you may also need to involve your IT administrator.
If you are encountering the Wdesk Alert shown below, you may need to enable Flash in your browser.
If you are encountering the following screen, you may need to download and install the latest version of Flash. See the section Additional Information for IT Admins for more information about this issue.
Instructions for enabling Flash vary depending on your browser. Please review the instructions below that relate to your specific browser.
Enabling Flash for Chrome on Windows or MacOS 10
If you encounter the Wdesk Alert screen, you can quickly add a flash exception for Wdesk. This will allow you to use Wdesk normally in the future. To do this, click the green Security button in the address bar of your browser and then click the Site Settings button at the bottom of the menu. The Security button may also appear as a green padlock.
In the settings menu that appears, find the Flash setting. Using the drop-down to the right, change the setting to Allow to create an exception for Wdesk. You may close the settings menu after changing your Flash setting.
Depending on your company's policies, the Flash setting may appear in gray and you may not be able to change the setting. In this case, your Flash setting is managed by your company's IT team and they will need to make adjustments to allow Wdesk usage. To learn more about what your IT team may need, contact your CSM.
You can also create an exception for Flash through Chrome’s content settings. In the address bar, enter chrome://settings/content and press enter. This will open your content settings for Chrome.
In the content settings, scroll down to the Flash option and click it to enter your Flash settings.
In your Flash settings, menu, click ADD in the Allow list to create an exception. In the exceptions window, enter [*.]wdesk.com as the site. When you’re finished adding exceptions, you can close your settings tab.
Enabling Flash for Firefox on Windows or MacOS 10
To enable Flash for Chrome on either Windows or MacOS 10, first open the Tools menu and click Add-ons. In Windows, you can find this menu here:
In MacOS 10, you can find this menu here:
In the Add-ons menu, choose Plugins from the icons on the left. Scroll through your plugins list until you find Shockwave Flash.
In the drop-down next to Shockwave Flash, choose Always Activate.
Once you’ve changed your settings they are automatically saved, and you may close the Add-ons Manager.
Enabling Flash for Safari in MacOS
To enable Flash for Safari, open the Safari menu and choose Preferences.
After enabling these options, click Plug-in Settings... to open the plug-ins list. Click Adobe Flash Player, then find and open the When visiting other websites drop-down and choose Allow.
After changing your settings, click Done to save your plug-in settings and return to the Preferences window. You can now close the Preferences window.
Additional Information for IT Admins
An IT admin may also create a policy to whitelist Wdesk by referring to the following documentation on using PluginsAllowedForUrls: Chromium Policy List Entry. This whitelist should cover the [*.]wdesk.com URL.
Some group policy changes in Google Chrome may also require changes to allow Wdesk. For more details on these policy changes, you can view Chrome Group Policy Changes.
If you have encountered the Download Failed screen in Chrome, you may need to download the latest version of Flash or upgrade to the 64-bit version of Chrome. This file is available for download from the Chrome website. Non-Windows operating systems should already be running the 64-bit version of chrome.