Depending on your browser settings, you may need to enable Flash before you can use Wdesk. You can visit the About Adobe Flash Player page to check that Flash is enabled for your browser and to verify the version of Flash you have installed. Based on the screens you encounter, you may also need to involve your IT administrator.
If you are encountering the Wdesk Alert shown below, you may need to enable Flash in your browser.
If you are encountering the following screen, you may need to download and install the latest version of Flash. See the section Additional Information for IT Admins for more information about this issue.
Instructions for enabling Flash vary depending on your browser. Please review the instructions below that relate to your specific browser.
Enabling Flash for Chrome on Windows or MacOS 10
If you encounter the Wdesk Alert screen, you can quickly add a flash exception for Wdesk. This will allow you to use Wdesk normally in the future. To do this, click the green Security button in the address bar of your browser.
In the settings menu that appears, find the Flash setting. Using the drop-down to the right, change the setting to Always allow on this site to create an exception for Wdesk. You may close the settings menu after changing your Flash setting.
You can also create an exception for Flash through Chrome’s content settings. In the address bar, enter chrome://settings/content and press enter. This will open your content settings for Chrome.
In the content settings, scroll down to the section titled Flash and click the Manage exceptions… button.
In the exceptions window, enter [*.]wdesk.com as the Hostname pattern and choose Allow in the Behavior dropdown. When you’re finished adding exceptions, click Done to close the Flash exceptions dialog and save your exceptions.
Once you’re finished adjusting your settings, click Done in the Content settings window to save your changes.
Enabling Flash for Firefox on Windows or MacOS 10
To enable Flash for Chrome on either Windows or MacOS 10, first open the Tools menu and click Add-ons. In Windows, you can find this menu here:
In MacOS 10, you can find this menu here:
In the Add-ons menu, choose Plugins from the icons on the left. Scroll through your plugins list until you find Shockwave Flash.
In the drop-down next to Shockwave Flash, choose Always Activate.
Once you’ve changed your settings they are automatically saved, and you may close the Add-ons Manager.
Enabling Flash for Safari in MacOS
To enable Flash for Safari, open the Safari menu and choose Preferences.
After enabling these options, click Plug-in Settings... to open the plug-ins list. Click Adobe Flash Player, then find and open the When visiting other websites drop-down and choose Allow.
After changing your settings, click Done to save your plug-in settings and return to the Preferences window. You can now close the Preferences window.
Additional Information for IT Admins
An IT admin may also create a policy to whitelist Wdesk by referring to the following documentation on using PluginsAllowedForUrls: Chromium Policy List Entry. This whitelist should cover the [*.]wdesk.com URL.
If you have encountered the Download Failed screen in Chrome, you may need to download the latest version of Flash or upgrade to the 64-bit version of Chrome. This file is available for download from the Chrome website. Non-Windows operating systems should already be running the 64-bit version of chrome.