This article is for all Wdesk Users.
Depending on your browser settings, you may need to enable Flash before you can use portions of Wdesk. How you enable Flash depends on your specific browser. Review the details below for your specific browser.
Visit About Adobe Flash Player to check that Flash is enabled and to verify the version you have installed.
Note: Clearing browser cookies may require you to re-enable Flash. Based on what you see, you may need to involve your IT administrator.
Do I need to enable flash?
If you see the message below, you'll need to enable Flash in your browser.
If you see the following screen, you may need to download and install the latest version of Flash. See the section Additional Information for IT Admins for more information about this issue.
Enabling Flash for Chrome
(For Windows or MacOS 10)
To enable Flash for Chrome:
- Click the green Security button in the address bar of your browser.
- Click the Site Settings button at the bottom of the menu. The Security button may also appear as a green padlock.
- In the settings menu, find the Flash setting.
- Using the drop-down, change the setting to Allow.
You can then close the settings.
Depending on your company's IT policies, you may not be able to change the setting in your browser. Your company's IT team will need to make the changes.
You can also create an exception for Flash through Chrome’s content settings.
- In the address bar, enter chrome://settings/content.
- In the content settings, scroll down to the Flash option and click it to enter your Flash settings.
- In your Flash settings, menu, click Add in the Allow list to create an exception. In the exceptions window, enter [*.]wdesk.com as the site.
When you’re finished, you can close the settings tab.
Enabling Flash for Firefox
(For Windows or MacOS 10)
To enable Flash for Firefox:
Open the Tools menu and click Add-ons. In Windows, you can find this menu here:
In MacOS 10, you can find this menu here:
In the Add-ons menu, choose Plugins. Scroll through your plugins list until you find Shockwave Flash.
In the drop-down next to Shockwave Flash, choose Always Activate.
Once you’ve changed your settings they are automatically saved, and you can close the Add-ons Manager.
Enabling Flash for Safari in MacOS
(For Safari 10.8 in MacOS 10)
To enable Flash for Safari:
Open the Safari menu and choose Preferences.
After enabling these options, click Plug-in Settings... to open the plug-ins list. Click Adobe Flash Player, then find and open the When visiting other websites drop-down and choose Allow.
After changing your settings, click Done to save your plug-in settings and return to Preferences. You can now close the Preferences window.
Additional Information for IT Admins
An IT admin can create a policy to whitelist Wdesk by referring to the following documentation on using PluginsAllowedForUrls: Chromium Policy List Entry. This whitelist should cover the [*.]wdesk.com URL.
Some group policy changes in Google Chrome may require changes to allow Wdesk. For more details on these policy changes, you can view Chrome Group Policy Changes.
If you encounter the Download Failed screen in Chrome, you may need to download the latest version of Flash or upgrade to the 64-bit version of Chrome. You can download this from the Chrome website .
Non-Windows operating systems should already be running the 64-bit version of chrome.