Depending on your browser settings, you may need to enable Flash before you can use classic file types in Wdesk. How you enable Flash depends on your browser. See details below based on your browser.
Visit About Adobe Flash Player to check that Flash is enabled and to verify the version you have installed.
Note: Clearing browser cookies may require you to re-enable Flash. Based on what you see, you may need to involve your IT administrator.
Do I need to enable flash?
If you see the message below, you'll need to enable Flash in your browser.
If you see the following screen, you may need to download and install the latest version of Flash.
(For Windows or macOS 10)
To enable Flash for Chrome:
- Click the green Security button in the address bar of your browser.
- Click the Site Settings button at the bottom of the menu. The Security button may also appear as a green padlock.
- In the settings menu, find the Flash setting.
- Using the drop-down, change the setting to Allow. You can then close the settings.
Depending on your company's IT policies, you may not be able to change the setting in your browser. Your company's IT team will need to make the changes.
If you encounter the Download Failed screen in Chrome, you may need to download the latest version of Flash or upgrade to the 64-bit version of Chrome. You can download this from the Chrome website.
(For Windows or macOS 10)
To enable Flash for Firefox:
- Open the Tools menu and click Add-ons. In Windows, you can find this menu here:
In macOS 10, you can find this menu here:
- In the Add-ons menu, choose Plugins. Scroll through your plugins list until you find Shockwave Flash.
- In the drop-down next to Shockwave Flash, choose Always Activate.
When you change your settings they are automatically saved and you can close the Add-ons Manager.
Microsoft Internet Explorer 11
(For Windows 10)
Depending on your company's IT policies, you may not be able to change settings in Internet Explorer. If this is the case, your company's IT team will need to make the changes.
To enable flash in Internet Explorer:
- With Wdesk open, click Tools in the upper-right corner.
- From the Tools menu, choose Manage Add-ons.
- Select Toolbars and Extensions.
- On the right, select the item for Shockwave Flash Object.
- Click the Enable option at the bottom-right of the window. Once enabled, you can close the window.
(For Safari in macOS 10)
To enable Flash for Safari:
- With Wdesk open, in the Safari menu choose Preferences.
- In Preferences, click Websites and check the box for Adobe Flash Player.
- After enabling Adobe Flash Player, find and open the When visiting other websites drop-down and choose Allow. To only allow Adobe Flash Player for Wdesk, select the dropdown near app.wdesk.com and select Allow.
- After changing your settings, click Done to save settings. You can now close the Preferences window.
Information for IT Admins
Please send Managing Google Chrome Flash Policies to your IT group to see if they can establish or update Google Chrome policies for Flash.