Enabling Flash for Your Browser

This article is for:

  • All Wdesk Users

Depending on your browser settings, you may need to enable Flash before you can use classic file types in Wdesk. How you enable Flash depends on your browser. See details below based on your browser.

Visit About Adobe Flash Player to check that Flash is enabled and to verify the version you have installed.

Do I need to enable flash?

If you see the message below, you'll need to enable Flash in your browser.

Enable Flash

If you see the following screen, you may need to download and install the latest version of Flash.

Flash Failed

Google Chrome

(For Windows or macOS 10)

To enable Flash for Chrome:

1
Click the green Security button in the address bar of your browser.
2
Click the Site Settings button at the bottom of the menu. The Security button may also appear as a green padlock.
Enable Flash in Chrome
3
In the settings menu, find the Flash setting.
4
Using the drop-down, change the setting to Allow. You can then close the settings. Update to Allow

Depending on your company's IT policies, you may not be able to change the setting in your browser. Your company's IT team will need to make the changes.

Administrator Settings

If you encounter the Download Failed screen in Chrome, you may need to download the latest version of Flash or upgrade to the 64-bit version of Chrome. You can download this from the Chrome website.

Mozilla Firefox

(For Windows or macOS 10)

To enable Flash for Firefox:

1
Open the Tools menu and click Add-ons. In Windows, you can find this menu here: Flash in Firefox
In macOS 10, you can find this menu here: Firefox in macOS
2
In the Add-ons menu, choose Plugins. Scroll through your plugins list until you find Shockwave Flash. Add-ons and Plugins
3
In the drop-down next to Shockwave Flash, choose Always Activate. Set to always active

When you change your settings they are automatically saved and you can close the Add-ons Manager.

Microsoft Internet Explorer 11

(For Windows 10)

Depending on your company's IT policies, you may not be able to change settings in Internet Explorer. If this is the case, your company's IT team will need to make the changes.

To enable flash in Internet Explorer:

1
With Wdesk open, click Tools in the upper-right corner.
2
From the Tools menu, choose Manage Add-ons.
3
Select Toolbars and Extensions.
4
On the right, select the item for Shockwave Flash Object.
5
Click the Enable option at the bottom-right of the window. Once enabled, you can close the window.

Apple Safari

(For Safari in macOS 10)

To enable Flash for Safari:

1
With Wdesk open, in the Safari menu choose Preferences. Safari Preferences
2
In Preferences, click Websites and check the box for Adobe Flash Player. Allow Plug-ins
3
After enabling Adobe Flash Player, find and open the When visiting other websites drop-down and choose Allow. To only allow Adobe Flash Player for Wdesk, select the dropdown near app.wdesk.com and select Allow. image alt text
4
After changing your settings, click Done to save settings. You can now close the Preferences window.

Information for IT Admins

Please send Managing Google Chrome Flash Policies to your IT group to see if they can establish or update Google Chrome policies for Flash.