Prepare for the Unexpected

next generation

While the next generation of Wdesk provides you tools and resources to help you have a successful filing, there are factors outside your control that can prevent the submission. Review the potential disruptions and best practices below to help you mitigate risks of filing delays. Also, your Customer Success Manager (CSM) is available to help you prepare a backup plan.

Backup Filing Documents

Always download a copy of your filing documents to have as a backup in case of any filing disruption.

Wdesk Is Unavailable

While we ensure Wdesk availability at all times, there are rare situations when it may be unavailable:

  • Check to see if you are you unable to get to other websites. If so, this is likely due to either a local or regional internet outage. Use the guidelines below.

  • If you’re able to get to other websites, contact your CSM to begin the manual filing process with the SEC. You must have previously backed up your filing documents. See instructions below.

Internet Is Unavailable

Local Internet Outage

When internet service in your office, building, or home is unavailable unexpectedly:

  • Have a team member with filing permissions in another location as a backup when you aren’t able to file due to local internet problems.

  • Use a mobile hotspot or another nearby location with a secure internet connection.

    NOTE: If your computer is not a laptop, be sure to test out the computer at this secondary location in advance to determine that the technical environment will support your needs.

Regional Internet Outage

When internet service in your geographic region may be unavailable, eliminating the option for nearby internet access to submit the filing:

  • Have a team member with filing permissions in another location as a backup when you aren’t able to file due to local internet problems.

  • Contact your CSM who can help you by starting the live filing. Talk to your CSM for more information on this option.

SEC Website Is Unavailable or Slow

The SEC website may be unexpectedly slow or unavailable. This happens most often at peak filing periods, especially around the 5:30 PM EST cutoff.

  • Schedule the filing well before the 5:30 PM EST cutoff. This is the best way to avoid missing a deadline due to SEC website delays or slowness.

  • If you miss the filing deadline due to an SEC issue, historically, the SEC has accepted requests for a filing date adjustment. However, there is no guarantee.